Nowadays, there are a lot of PC repair companies that may be dishonest. It’s common for people to worry that their computer repair tech may be overcharging them or telling them more work needs to be done to their computer than needed. It’s especially worrisome for someone who doesn’t know much about computers to hire a PC repair company in Cleveland because much of the technical jargon goes over their head and they aren’t completely sure what they’re paying for. However, there are many signs that help us less-technical individuals figure out whether your computer tech in Cleveland is legitimate. Here are some tips.
Ask for their certifications. Read up on whatever certifications your PC repair company claims to have. Ask them where they were educated and how long they’ve been in the computer repair industry. It’s also okay to ask for proof of certification. If your computer repair tech seems to have little experience or doesn’t have any certifications, pass on him/her. The certifications are tests that any serious computer professional would have no problem passing, so if they don’t have them, it’s a red flag that this company could be trying to rip your off, or worse, could cause even more damage to your PC.
Find out their rates for a basic installation or upgrade service. Ask your PC repair tech what the company would charge to perform a basic installation like a new hard drive. If they respond with a number that seems significantly higher than a common hourly rate, find another repair company. The reason for this is, if they overcharge for basic services, their prices are going to be even worse if you end up having a more difficult computer issue. Find a different computer repair tech who won’t overcharge you.
Try to gain background information about your problem. If you research your computer problem prior to calling your computer repair tech, you will gain some insight which will help you prevent getting ripped off. Conduct some research online or at your local library then relay the information you’ve learned or make suggestions to your computer repair tech. This will show him/her that you aren’t completely in the dark about your problem which will decrease the chances of them trying to pull a fast one on you. You’ll feel better knowing what you’re paying for and you’ll have gained more knowledge about your computer so perhaps next time you can prevent the problem from happening.
Use a local computer repair tech rather than a big box company. A local repair tech is more likely to have more experience than the PC repair techs at a big box company. Often times, big box companies employ techs that come straight from school and have little to no experience. People assume since it’s a big company that they know what they’re doing, however this is not always the case. Even if you’ve gone with a big box company before and had a pleasant experience, the likelihood of you getting the same repair tech the second time around is slim. It’s better to be safe than sorry and go with a local repair tech who will care much more about your customer service than a big company with employees who are just going through the everyday motions.
Check out the company’s testimonials. If the PC repair company doesn’t have any testimonials on their pamphlet or Website it indicates poor service. Read the reviews on Google and other review sites. If there are a large amount of positive reviews, chances are the company is legitimate. Try to find out if they’ve had a lot of repeat customers because this indicates great service. It’s also good to find a computer repair company through a friend or family member’s recommendation.
Although it may seem like a lot of work to find a legitimate, trustworthy PC repair tech in Cleveland, your will reap the benefits when your computer is fixed and your pocketbook hasn’t been emptied. If you do happen to use a PC repair company and you have an exceptionally pleasant experience, make sure to go online and post a review for others who are trying to find a legitimate repair tech as well. Working together, we will eventually be able to weed out the bad and dishonest repair techs and attract the knowledgeable ones whenever we need a computer issue solved.
Chad King is CEO and President of KingPin Computers, a certified computer repair company based in Cleveland Ohio that specializes in PC and laptop repair including spyware and malware removal, software and hardware installation, data backup and recovery for residential and commercial customers throughout Northeast Ohio.